Case Management Solution
Welcome to our comprehensive Case Management Solution, designed to streamline the handling of cases within your organization or institution.
Are you looking for a way to improve your case management processes and outcomes? Do you want to reduce the time and effort spent on handling cases from various sources and scenarios?
Take a look at our Case Management Software
CMS Dashboard
CMS Case Intake
Our Case Management Solution is a powerful tool that can help you capture, manage, and resolve cases more efficiently and effectively. Whether you are dealing with public submissions, internal complaints, or ticket management systems, our solution can help you handle them with ease.
Key features and benefits
Efficient Case Capture
You can capture cases from multiple channels and sources, such as web forms, emails, letters, phone calls, social media, and more. You can also import cases from existing systems and databases.
Flexible Workflow Management
You can customize your case handling workflows to suit your specific needs and preferences. You can define the steps, roles, responsibilities, and deadlines for each case type and scenario.
Centralized Case Repository
You can store and access all your cases in one place, with a clear overview of their status, history, and details. You can also search, filter, and sort cases by various criteria.
Automated Case Routing
You can automate the routing of cases to the right department or person for resolution, based on predefined rules and criteria. You can also assign cases manually or reassign them as needed.
Collaborative Case Resolution
You can work together with your team members on resolving cases, by sharing information, documents, notes, and feedback. You can also communicate with external stakeholders, such as customers, complainants, or regulators.
Integrated Communication Tools
You can integrate various communication tools with our solution, such as email, chat, SMS, voice calls, and more. You can also send automated notifications and reminders to keep everyone updated on the case progress.
Comprehensive Reporting and Analytics
You can generate and view various reports and analytics on your case management performance, such as case volume, resolution time, satisfaction rate, quality score, and more. You can also identify areas for improvement and optimization.
Security and Compliance
You can ensure the security and compliance of your case data and processes, by using our robust security features and data encryption. You can also comply with relevant regulations and standards, such as GDPR, HIPAA, PCI DSS, etc.
Explore Our Case Management Solution on Microsoft Marketplace
Microsoft MarketplaceWho Can Benefit from Our Solution?
Our Case Management Solution is suitable for any organization or institution that needs to handle cases from various sources and scenarios. Some of the sectors that can benefit from our solution are:
Government Agencies
From government agencies focused on law enforcement to whistleblowers in institutions, the case management system serves the need to enhance accountability and transparency. Government Institutions that use case management include – Police Oversight Institutions, Anti-corruption, Judiciary, Auditor-General, National Police, and other law enforcement agencies
Whistleblowing
The case management system supports whistleblowing initiatives within institutions, ensuring secure and anonymous reporting mechanisms to foster accountability and transparency.
Customer Service Centers
You can capture cases from multiple channels and sources, such as web forms, emails, letters, phone calls, social media, and more. You can also import cases from existing systems and databases.
How it works
Complaint Capture Process
Cases can be lodged in the IGC Case Management System via:
Complaints Module
Investigations Module
Legal Management Module
Inspection, Research and Monitoring (IRM)
Counselling Module
Performance, Monitoring and Evaluation
Communication and Outreach
ICT Help Desk Module
Document Management Module
Reports, Dashboards and Analytics
If you are interested in learning more about our Case Management Solution or want to request a demo, please contact us today. We would love to hear from you and show you how our solution can boost your case management efficiency.